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CamelleT
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Thank you for reaching out and providing detailed information about the issue you're experiencing with adding a PDF file attachment to your tax forms in QuickBooks Online (QBO), Ggl2. I'll route you to the appropriate support team, who can help you rectify this specific problem.

 

It's important to note that in QBO, attaching PDF files should not result in any deletion of your information. You may have experienced an unexpected behavior that led to this issue. To investigate what caused the situation you encountered, I suggest contacting our Payroll Support Team. They have the tools to access your account and find the root cause of the omission of the 1099 tracking and contractor's name. Here's how:

 

  1. Sign in to your QBO account.
  2. Go to Help.

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  3. Tap the Search tab and select Contact Us.

    search-contact us.PNG

  4. Enter your concern, then hit Continue
  5. Choose a way to connect with us:
    • Start a chat.
    • Get a callback.

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Support Hours for QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT. For QuickBooks Online Payroll Premium, Elite - any time, any day.

 

I am dedicated to ensuring you receive the assistance you need. If you have any further questions about handling tax forms, adding attachments in QBO, or running reports, please let me know by leaving a comment below. Your satisfaction is our priority, Ggl2.

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