I have hte exact same problem, I have gtried calling for the last seven days, and seven times the chat and the phone call results in a prospective 'callbak' which never materializes.

I have an urgent need to call Collecations, as the agreement for chargebacks was to be debited on the 20th of the month, and as you cxan see its the 19th however I got a message my payment plan was cancled due to non payment.

I have no pending payments, and have not recived a call.

Now I have an email indicating the promise to pay is cancled for non payment, after trying for a week to pay it.

How the heck can someone be called the payments department when I cant make a payment.

What do I need to do to ensure I speak to someone BEFORE its actually the 20th as agreed to to as per the email, ensure the payment is recived on time.