Hello there, @Phoebe 1. I'll point you in the right direction to get this sorted out and have the snap receipt feature working on your QuickBooks Online (QBO) mobile application.
We recommend contacting our Customer Care Team so they can securely access your account and conduct further investigation to determine the root cause of why the snap receipt feature on your mobile application is not working. We'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- On the top-right corner, select Help (?).
- Select either Assistant or Search. Depending on what you choose, you can click Talk to a human, connect by starting a chat, or Get a callback.
To know when the best time is to reach out to our Support Team, please see this page: QuickBooks Online Support.
In the meantime, you can consider uploading your receipts using the web version of the program. Please see this page for more details: Upload your receipts to QuickBooks Online.
Furthermore, here are some articles to help you handle your expenses inside the QBO: Enter and manage expenses in QuickBooks Online.
The Community space is available anytime if you have other QuickBooks-related concerns or need assistance managing receipts. Feel free to comment below so we can respond as soon as possible.
