I was having issues with my online app after I was forced to switch from Desktop to Online because there was no Desktop anymore! So I switched and spent 12 hours so far on with support! That time does include the migration and set up but that's ridiculous! After all of the issues I was having you know what I was told??? DON'T USE THE ONLINE APP! HUH??? I was told to log into "qbo.intuit.com" and stop using the online app! So what are we paying for? I still have an ongoing issue with creating new templates for Estimates (PROPOSALS). It comes up as a template but it shows a blank screen when I choose one of the templates I created! It will only allow me to use the Estimate template that is on there under "Modern"... I've tried many different things but I'm getting heated dealing with constant issues withbthis program! Oh, and come to find out, I didn't need to switch to Online, I could have stayed on Desktop by switching to QB Enterprise! The "sales team" never gave me that option! I found out about the Enterprise from a letter I received a week after I changed to Online! It's a scam! The program sucks!