Hello aconroy,
We appreciate your efforts in trying the initial steps to resolve the odd behavior you experienced when creating a credit memo, particularly in the Product/Service column. Since all of them aren't working, I suggest contacting our Support Team to investigate this further, as advised above. Here's how:
- Click on the Help icon and select the Search tab.
- Choose Contact Us.
- Enter a brief description of your situation in the What can we help you with? area.
- Click Continue, and then choose either Chat or Callback.
You can always visit this thread if you have other concerns. We'll be around to help in any way that we can.
