Thank you for getting back to us with those additional details, RKDE63. Your constant participation in this thread is appreciated, and the time and effort you have dedicated to following the troubleshooting procedures recommended by my colleague. I want to ensure you receive the best assistance by connecting you with the right support team to address your concerns thoroughly and resolve your issue quickly.

We appreciate your effort to resolve your issues with the snap receipt functionality through the Community space. However, it's important to note that the Community forum is a public platform, visible to all users. Due to its public nature, we're unable to access your account information here for security reasons. In this case, I suggest contacting our Live Support Team via web browser. They are equipped with tools to investigate this matter through a screen-sharing session. It'll also allow them to submit a ticket to reopen the investigation if necessary.  

Here's how:

1. Go to the Help icon.
   
2. Select the Search tab and hit Contact Us.
   
3. Click the Ask about something else tab.
   
4. Key in your concern and hit Continue.
   
5. Choose a way to connect with us:
   
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

Additionally, when contacting our Live Support Team, it's important to review support hours to ensure timely assistance. Please refer to the operating details outlined below:

• For Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
• Advanced, any time, any day

In the meantime, I recommend uploading or emailing the sale document via a web browser. This way, we can still track your sales activities accurately. You can check out this article for more info: Upload your receipts to QuickBooks Online. 
 

Our dedicated customer service team stands ready to assist you every step of the way, RKDE63. I understand that dealing with technical challenges can lead to negative feelings, and we are here to offer you the support and guidance you deserve. If you have any further questions about managing your transactions, please feel free to share them with me by commenting below. Stay safe!