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Replying to:
JuliaMikkaelaQ
QuickBooks Team

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Thanks for adding the details of what happened, Anatpmlv.  I'm here to help and point you in the right direction to get the support you need in handling the AI-generated invoice.

 

It's important to note that the new AI feature is currently in the beta testing phase, which means it may not always be entirely accurate as it is still undergoing training and improvements.

 

Since the amount won't generate when you send the details of your invoices, I recommend contacting our Customer Support team for further assistance. They have the necessary tools to review your account and provide information about the cause of the issue and potential solutions.

 

Here's how you can reach them:

 

  1. Go to the Help menu, then select the Search tab.
  2. Click Contact Us.
  3. Choose a topic, then enter a brief description of your concern and hit Continue.
  4. Pick either Chat with us or Have us call you and start connecting with them.

 

Moreover, as Intuit Assist is still learning, it may not always provide the correct answer or reflect Intuit's perspectives. Thus, you may consider sending feedback to our Product Development team. They're genuinely interested in hearing your input and highly encourage you to share your suggestions.

 

Here's how:

 

  1. Click the Give Us Feedback option.
  2. Enter a brief description of your product inputs and suggestions.
  3. Press Next to submit.

 

Furthermore, once your clients have paid their invoices, remember to record the payments in QuickBooks Online to mark them as paid.

 

The Community team is available to assist you with any other QuickBooks-related queries. Please feel free to visit us or leave a comment below, and we will be more than happy to provide assistance and help you address your concerns. Stay safe.

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