Thank you for the info however the issue is not with quantity.

Here are the actions I take:

1. Email sent to my @qbodocs.com registered invoice email with the word invoice & the quick description of the service & the amount to pay ; something like : "Hello Client, please pay $10 for water usage"

or something like  invoice / $10 water usage to "client name". tried with or without $ symbol as well.

2. when the info is received on QB , the AI recognizes the "client" name , the service/ category description however the amount $10 is the issue -- > it does recognize it on the "preview" screen.(..."new invoices I made for you" screen " ) however  once I hit the "review" button , and the actual invoice opens ; all amount fields are left blank ; amount/ subtotal/ total.

I am not sure if there a specific short format I can use.

Tnx in advance,