I'm happy to share some updates regarding the investigation you're waiting for, @22222.
Currently, the investigation is still in progress. I assure you that our product engineers are now looking into this matter and fixing this as soon as possible. Once the issue is fixed, you'll receive an email confirmation to the email address added as the affected user.
If you have not yet been added as one of the affected users, you can contact our support to be included. Follow these steps:
- Sign in to your QuickBooks Online.
- Select Help(?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, let me share this article if you want to know how to send an invoice reminder automatically to your customer: Send invoice reminders automatically or manually in QuickBooks Online.
Let me know if you still have other questions about your invoices. Have a great day, and take care always.
