Yes, @22222. We appreciate your patience as we're still currently looking for a permanent solution.
Upon checking our system, the investigation about Estimate/Invoice not using the custom form style selected upon sending (new experience) is still ongoing. Please know that our product engineers are working diligently to fix this so you can get back to business.
If you haven't, I'd suggest contacting our QuickBooks support team to add you to the list of affected users and be informed promptly once the issue is resolved. Here's how:
- Log in to your QuickBooks Online (QBO) account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion of your concern, then click Continue.
- Choose a way to connect with us. You can either choose Chat with us or Have us call you.
Additionally, I'd recommend this resource you can browse just in case you want to personalize the appearance and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'll always be around in the Community forum if there's anything else you need further assistance with when handling your invoices. Let me know in the comments below so we can further help. Your patience and understanding are highly appreciated.
