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Replying to:
AlverMarkT
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I appreciate you for joining this thread, @jpajunen. I'm here to help.

 

Suppose it's a Credit Card Credit instead of a Bank Deposit to record vendor refunds on a Credit Card (CC), we won't need to clear it using a check since it's posted directly to the CC account register and isn't stored as a vendor credit. I'd be glad to discuss more about this in detail and help record a credit card vendor refund.

 

If you haven't created a Credit Card Credit, you can follow these steps to create one:

 

  1. Select + New in your QuickBooks Online (QBO) account.
  2. Choose Credit card credit.
  3. In the Payee field, select the appropriate vendor.
  4. From the Bank/Credit account dropdown, select the credit card for which you received the refund.
  5. Enter the Payment date, refund AmountTax, and Category.
  6. The category used here is the original expense account on the original bill.
  7. Review other details. Then, hit Save and close.

 

Once done, match it to the downloaded CC transaction on the Bank transactions page. You can follow these steps:

 

  1. Go to the Bank transactions
  2. Select the blue tile for the CC account where the downloaded CC transaction is.
  3. Find the CC transaction and click on Match.
  4. If you can't find a corresponding match, choose Find other matches. Then, Match.

 

I've added a screenshot for visual reference.

 

Match CC transaction.png

 

For future reference, I'm adding this article as a reference in reconciling your accounts in QBO: Reconcile an account in QuickBooks Online.

 

We'll be here in the Community if you have additional questions about recording vendor refunds in QBO. We'll do our best to assist. Take care.

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