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I'm here to help you with your invoice concerns, Bella.
To make sure we're on the same page, are you using QuickBooks Online (QBO) or QuickBooks Self-Employed (QBSE)? Also, do you happen to have a Payments subscription?
Invoices don't get automatically marked as paid if you don't have Payments. If you're using QBSE, I would recommend reaching out to our support team for further investigation since you haven't been able to receive payments for two months.
On the other hand, if you are using QBO, it's possible that there's an unapplied payment or credit from your customer that is automatically applied to invoices, resulting in them being marked as paid.
Before unlinking the payments, please turn off the Automatically apply credits first.
To unlink the payments, please follow the steps below.
- Go to Sales and select Invoices.
- Click on the paid invoice to see the invoice summary.
- Select the View payment link.
- The Receive Payment page will show.
- Untick the payment made on the invoice to unlink it.
- Click Save and close.
- A message prompt will show, click Yes.
Additionally, you can check this article on how to run reports to get your federal estimated quarterly tax payment and annual tax info: Get quarterly and annual tax info from QuickBooks Self-Employed.
Let us know if you have other concerns about invoices in QuickBooks Self-Employed. We're here to help you in any way we can.