I appreciate the steps you've performed to get this fixed, fandsinvestment.
Since the issue persists, you can still access your QuickBooks Online account through a web browser on your computer or phone. QuickBooks Online supports several different browsers, so you can continue putting classes in receipts. Please see this article to see the list including versions: System Requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....
Also, I'd suggest contacting our Customer Support team. They can further investigate why you can't find your accounts to enter into your receipts. To reach them, follow the steps below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To learn more about taking a photo of your receipts while using the mobile app, see these articles:
If you need help with anything else related to receipts, leave a comment below, I'm happy to assist anytime!
