Hey there, @sbkw.
Thanks for letting us know those steps didn't work for you.
Since support gave you information and my colleague's response didn't help, I recommend submitting feedback to our Product Developers. They'll be able to review your account and consider adding your suggestions to the next available update.
Here's how:
- Go to the Gear icon in the top right-hand corner.
- Press the Feedback option.
- Enter your suggestions.
- Tap Next to submit them.
If you have any further questions, don't hesitate to ask. Have a great day!
