Thanks for raising your concern about the error when emailing customer statements. I can see the importance of being able to still use a time-saving feature in QuickBooks, RichieH1.
I tried this on my company file and the Email button is still working.
Since you've already identified that the error message only appears after clicking a specific button, I would recommend using the QuickBooks Tool Hub.
The QuickBooks Tool Hub is designed to resolve many common errors and unexpected results when working in the QuickBooks program. Let me walk you through how to use it:
- Close QuickBooks and download the most recent version (1.6.0.5) of the QuickBooks Tool Hub.
- Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
- Follow the on-screen steps to install and agree to the terms and conditions.
- Double-click the icon on your Windows desktop to open the tool hub.
- Once opened, look for Program Problems, then select Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
After running the troubleshooting steps, check if you can no longer see the error message when trying to email the customer statements.
In addition, I have a couple of articles to share with you, in case you need more information and resources when creating this type of transaction:
Please let me know if you have any other questions when using the Tool Hub and sending out customer-related transactions. I'd be happy to provide further assistance to help you get back on track.
