I can imagine the hurdle you've been through trying to fix this, @chuck27p. I'm here to ensure you'll get the urgent help you need.
Since the issue persists even after performing the troubleshooting steps, I recommend contacting our Support team to investigate this further. I understand you contacted our customer service already, but they have all the resources to check your account thoroughly and address this matter. They can also open a ticket if necessary.
- Go to the Help icon.
- Click the Search tab, then Contact us.
- Choose Ask about something else, then provide a brief description of your concern.
- Select how would you like to connect with us.
Moreover, once you're ready to receive your customers' payments, here's an article for guidance: Record invoice payments in QuickBooks Online.
You're more than welcome to drop by if you have questions about your invoices or any QuickBooks-related concerns. Let me know and I'll lend a hand again.
