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Replying to:
Sherrie_F
QuickBooks Team

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I appreciate you providing details of your concerns regarding incorrect calculations of progress invoicing, @chuck27p.

 

Let me share some insights on why the calculations of progress invoicing have been incorrect on your end and provide some ways to help you fix this.

 

The incorrect calculations you've encountered are an issue between your computer or device and the QBO servers. However, QuickBooks can behave unexpectedly due to browser problems.

 

To isolate this, you can try accessing your QuickBooks account through a private browsing window to see if it is a browser-related issue. You can use the following shortcut keys to access incognito mode:

 

  • Safari: ControlOption + P
  • Google Chrome: Press Ctrl + ShiftN
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If this works, you can clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

You may also find this resource helpful to learn how to automatically or manually send reminders to customers when your invoices are, or soon to be, overdue: Send invoice reminders automatically or manually in QuickBooks Online.

 

Keep your posts coming if you have additional questions about invoices in your QuickBooks Online (QBO) account. I'm always here to help. Stay safe. 

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