I can imagine the hurdle you've been through when having hundreds of customers to email monthly, @NadRash.
I'll answer your query about the missing field on the invoice in QuickBooks Online (QBO).
Once the Service date field from the Customization settings is enabled when creating an invoice, it will automatically show up the next time you make an invoice. Therefore, you don't need to turn it on every time.
If the problem still occurs, I recommend contacting our QBO Customer Care Support Team so they can investigate this issue further and be able to guide you on the next steps for the possible resolution.
Here's how you can contact them:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Review and choose from the following: Have us call you or Chat with us.
For additional insights into customization, such as the options available, you can click this article: How to Customize Invoices, Estimates, and Sales Receipts.
Also, I've got this article to help you account for customers' payments moving forward: Record invoice payments in QuickBooks Online.
You can reply below if you have further questions about managing your invoices or sales transactions. I'll always be ready to assist you. Stay healthy and hydrated.
