I know this hasn't been an easy process for you, SuperStar777. Let me make it up to you by ensuring the issue you've encountered about the missing invoice numbers when batch editing the transactions gets investigated.
Performing basic troubleshooting steps (logging via a private window and clearing cache) fixes glitches in the QuickBooks system, such as missing invoice numbers. The browser you regularly use when working on your books utilizes cached data to load web pages faster. However, excessive cache can lead to problems that affect the account's functionality and appearance.
If the issue persists, I recommend contacting our QuickBooks Support Team. They have tools to check the exact cause of the missing invoice number. It'll also allow them to submit a ticket to our engineering team to alert them about this if necessary.
Here's how to reach out to a representative:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
Before proceeding, check our support hours to ensure timely assistance.
Once a customer pays an invoice, record the payment to connect it to the invoice. It'll help you balance your accounts and check any remaining balance for accurate records.
If you have any other questions or concerns with creating or editing invoices, please don't hesitate to get back on this thread. This way, we'll be able to provide the help you need.
