Hello there, duesmeraldi. I'm here to help you regarding duplicate invoices.
I'd like to know if you've encountered a specific error while duplicating, editing, or copying an invoice. Any additional details you can provide will be helpful for us to investigate this issue further.
As of now, I suggest performing some troubleshooting steps to address the issues with your QuickBooks Online (QBO) App. Excessive cache on the application may be causing malfunctions, which could be why you're unable to duplicate your invoice.
Here's how:
- Go to your phone's settings.
- Select General, then choose iPhone Storage.
- Tap QuickBooks Online from the application list.
- Select Offload App to free up the storage without deleting the documents and data for the app.
Additionally, you can use this article since it contains some details that will help you how to use the QuickBooks mobile app to receive an invoice payment from your mobile device: Receive an invoice payment using the QuickBooks Online mobile app.
Let me know if you need further assistance. We're still here to back you up whenever you have questions.
