I comprehend how important it is for you to resolve this situation, @jessicakm.
The warning message is designed to appear when you reach 4500 selected customers. You may consider creating statements in smaller chunks or manually selecting customers to help avoid problems.
If you haven't reached the maximum limit and the issue still occurs, I recommend installing QuickBooks Tool hub and running the Quick Fix my Program utility to resolve common errors.
If you've already done this, I highly recommend contacting our Technical Support Team to create a thorough investigation and find a fix immediately, as they have the tools to pull up your account in a safe and secure environment.
Here's how:
- Go to Help and select Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then click Continue.
- Select to chat with us or Have us call you.
Visit the article to learn more about using the Create Statement feature: How to send statements to your customers.
In addition, I'll be attaching this link to guide you to the different ways you can track a customer's transactions: Customer transaction workflows.
Keep us updated if you have any other questions about creating a statement. I'm always here to help. Take care.
