Greetings, mhayes2.
I understand that you have been dealing with this issue. Please know that we see the urgency of this matter and want to ensure that you can successfully access the proper checking account. Moreover, there is an ongoing investigation for unresponsive dropdowns in multiple areas in QuickBooks Online. Allow me to direct you to the appropriate channel.
1. Access your QuickBooks Online (QBO) company, go to Help (?).
2. Choose either of these tabs:
- Assistant tab and type Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
3. Select the preferred method of contact (phone or chat).
To ensure that your concerns are prioritized, please check our support hours and contact us at your convenience: Support hours and types.
I've also included a couple of detailed resources about working with your checks in QuickBooks, which may come in handy moving forward:
Please let me know if you encounter any other issues when using QuickBooks Online. I want to make sure everything is taken care of for you. Have a great day!
