Hello there, Q_B_O_Maximum. I recognize the importance of removing the shipping on your invoice.
Since the issue persists after turning off the Shipping option from the Account and Settings, I recommend contacting our customer support team. They have the tools that can check your account and investigate the issue further. Also, they can create an investigation ticket if other users are experiencing the same issue.
Here's how:
- Sign in to your QuickBooks Online.
- Select the Help icon and click the Search tab.
- Select Contact Us.
- Provide a brief description of the issue, then Continue.
- Choose between Chat with us and Have us call you.
Additionally, you can check out this article if you want to process customer-based payments: Record invoice payments in QuickBooks Online.
Come back to this post if you have any other invoicing concerns in QuickBooks Online, Q_B_O_Maximum. I'm just one post away to assist you.
