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Replying to:
debbie-peabody-r
Level 2

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Since this forum is incapable of tagging the person you’re replying to, I am responding to Larry’s comment:

Larry, I agree with you. This new invoice form style appears like something out of 1996 (somebody learning HMTL 2.0 using Netscape).
Did you notice during the "transition period" that QB made the old custom invoice form impossible to use by ruining the formatting to force us to change to the new "custom" invoice layout that isn't "custom" at all?
For example, I sent a VIP customer an invoice before the official May 6 date using the old invoice layout and the Description was spaced out a couple of words per line running over multiple pages with the Memo repeated on every page. It didn’t appear that way in my view when creating the invoice; it happened only when it was sent to the customer. There wasn’t anything I could do to fix that issue without switching to the new invoice layout. As a result I had to accept that the customer will now view my internal codes since QB won’t allow them to be hidden anymore (even though the Account Settings shows they are “turned off”). The Account Settings aren’t connected to the new invoice layout, that's just unacceptable.
Not only do we have to scramble to figure out the changes they made to the new invoice layout, but we have to figure out on our own how to re-work our own processes and information we need to show the customer. For example, finding where QB has hidden the Bills to attach to an invoice... under multiple layers (1) Manage, (2) Suggestions, (3) Suggested transactions, and then they've hidden the Bill # so all we can see is the Date and Total, until going through two more layers (4) click a white box to open a new Tab window, then (5) click the Bill link to open another Tab window to see the Bill #. When I'm instructed to send a Bill, I receive the Bill #, not the Date and Total which may be the same on multiple Bills for the same customer. My work-around is not the best as it can lead to human error, but it's a shortcut from 5 layers of detective work... I add every single bill listed in the suggestions to the invoice and remove which ones aren’t applicable to that invoice (this ONLY works if the Bill Description is specific enough to know which service it should be attached to). Unfortunately, sometimes the Descriptions aren't specific enough so I do have to go through the 5 layer-dip process to figure out which of the suggestions are for which Bill #.
Thanks for backing me up! I do wish QB hadn’t rolled out their new invoice layout without fixing these major bugs; it is causing a nationwide migraine for accounting teams.

 

 

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