I can help you insert a line in a journal entry, rjlane.

In QuickBooks Online (QBO), you can click the Add Lines button to insert multiple lines in a journal entry. You can see it at the bottom of the form. Once you tap on it, a new blank line will appear where you can input your additional information. I've added a screenshot below for a visual reference:

If you're still unable to locate it, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, connect your bank again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

If the issue persists, I suggest contacting our Customer Support Team. This way, they can pull up your account securely and check the cause of the problem.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Additionally, you can check this article that you can utilize in reconciling your accounts so they always match your bank and credit card statements in QuickBooks: Reconcile an account.

Let me know if you have other questions about journal entries and managing transactions in QuickBooks. I'm always here to help. Take care.