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Consumer Financial Protection Bureau
P.O. Box 2900
Clinton, IA [removed]
Dear Sir/Madam,
I am writing to lodge a formal complaint against QuickBooks Online regarding their handling of my funds. I have encountered a persistent issue while attempting to pay a vendor through their platform. Despite having sufficient funds in my QuickBooks Checking account, I receive an error message stating, "We are sorry — something has gone wrong," and the option to fill out a report is inactive.
This issue has been ongoing, and I have been unable to resolve it through QuickBooks Online’s customer support. The funds in my account are being held without any valid reason, and this is causing significant disruptions to my business operations.
I am requesting your assistance in investigating this matter and ensuring that QuickBooks Checking resolves the issue promptly. Additionally, I would like to know what further actions can be taken to prevent such issues from recurring in the future.
Thank you for your attention to this matter. I look forward to your prompt response.
We are sorry — something has gone wrong.
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