Yes, they are still working on this matter, Jeremy. We don't have a specific timeline on when it will be fixed, but I'll assure you that they'll provide updates from time to time. If you haven't received any email messages, it'd be best to reach them via phone for updates. You can follow the steps on the initial replies to reach them.

I'll also get back to this thread once we receive additional information about the issue. I'd appreciate your patience as we get to the bottom of this.