"It is natural to feel apprehensive or even resistant to modifications,"

We are apprehensive that you push another disruptive update on a terrible feature that removes capabilities and is buggy. We are not software devs who top priority is chasing the newest shinny object. We are small business owners that need to run our operations without someone breaking systems that we depend on.

I used to work in IT depts of big corporations, and I would have been fired for a boondoggle that disrupted the business like this.