I recognize you're having a discrepancy between the desktop and mobile versions of QuickBooks Online (QBO) regarding how tip amounts are displayed on estimates, contact-esne. I'm here to ensure a consistent experience across all QBO platforms.
We can take some troubleshooting measures to resolve any issues you're currently experiencing with your QuickBooks mobile apps. Let's begin by resetting the app data to clear its cache. This will help remove any excessive cache that has accumulated in your QBO. Also, this refreshes the app and clears any corrupted data that could be causing problems.
Here's how:
For iOs devices:
- Go to the Help menu.
- Select Reset App Data.
- Click OK.
For Android devices:
- In your QBO mobile app, select the Gear icon.
- Choose the Refresh Data menu.
- Click Yes.
After that, log back in and check if the tips are no longer showing up when using the mobile app.
If the issue persists, I recommend contacting our Customer Care Team. This way, they can investigate further to determine the underlying cause.
Let me share this article on how to reach out to them: QuickBooks Online Support.
I'm also including these articles about recording tips/gratuities in QBO:
Let me know if you have other concerns about managing your sales forms. I'm always here to help. Take care, and I wish you continued success.
