I can share some troubleshooting steps that you can perform to help you get the date field to show up on your invoices, Michael.
I suggest trying the troubleshooting steps recommended by RogelioL and DivinaMercy_N to resolve the issue. These steps include enabling the service date feature in the Accounts and settings and verifying that the date field is included in the template settings.
If you still encounter the issue after trying those steps, I recommend reaching out to QuickBooks Online support for further assistance. They can help you investigate the issue by checking your setup or account and provide solutions to fix the issue in a safe and secure environment.
To get in touch with QuickBooks Online customer support, follow these steps:
- Log in to your account and click on the Help (?) icon in the top right corner of the screen.
- Go to the Search tab and click on the Contact Us button to provide a brief description of your issue in the field provided.
- You will be presented with a few options for contacting customer support.
You can learn about the different ways to connect with QuickBooks Online Support and their support hours for each plan by reading this article: QuickBooks Online Support.
Furthermore, this article guides you with accepting electronic payments through QuickBooks Payments. It explains how to connect or sign up for QuickBooks Payments, set up the account for invoice payments, and process payments for sales receipts and invoices: Take and process payments in QuickBooks Online with QuickBooks Payments.
We are here to assist you in restoring the date field section of your invoices. If you need further assistance, please let us know by clicking the Reply button below.
