Hi @MonroeGR,
Currently, we have an on-going issue where users like you are unable to convert an estimate using a customized invoice template.
Rest assured our engineers are all hands in working on finding a permanent resolution for this issue.
In the meantime, you can convert your estimate using your standard invoice template. Or you can create the invoice separately from your estimate using your customized invoice template.
However, I'd still recommend contacting our Customer Care Support. Here's how:
- Go to Help.
- Select Contact us.
- Enter Create Invoice from Estimate in the How can we help? field.
- Click Continue.
- Choose Start a chat or Get our phone number.
This way, you'll be added to the list of affected users and be updated via email once updates are available. In addition, I've included our detailed guide in contacting our support.
We appreciate your patience with us as we fix this issue.
