Thank you for getting back to us and providing more information about the issue you're having with invoices, @Maggie-MTL. I'm here to share additional information about it.
We have received similar reports about invoices being added by the system administrator. Our Product Engineering team is already aware of this and has started investigating the matter. I suggest that you contact our Customer Support Team to be added to the list of affected users. This will ensure that you receive email notifications about the latest updates on the issue.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Select the Search tab and click on the Contact Us button.
- Select a topic for your concern in the What can we help you with? section.
- You'll now be provided options on how to connect to our Customer Support.
For more information on the availability of our various support types, you can refer to this article: QuickBooks Online Support.
Here's more information about creating invoices and recording payments once you've received them in QuickBooks Online:
Let us know if you need more help or need further information about invoices or anything else. The Community is always here to answer them for you.
