I'll also feel the same if I were in your situation, @KevinNEP. I acknowledge your sentiments about being unable to select the description box when working on your invoices. Let's send product feedback about this.
Please know that starting May 6, 2024, all QuickBooks Online Plus and Advance users will opt to use the new layout experience. Users will no longer be able to return to the old layout.
Furthermore, some features won't be available once you're in this layout. This includes the selection on the description for your products and services.
I recognize the importance of being able to select an accurate description code for your items, this, I suggest sending a product request about this. Your comments will help us improve our interface and at the same time, provide you with the best possible experience.
To send one, you can follow the steps I'll share below.
- Open your QBO account.
- Go to + New, then Invoices.
- On the upper right corner, click Feedback.
- Write a brief suggestion in the space provided and Send feedback.
Additionally, I'm adding this helpful article you can read about processing customer-based payments in QBO: Record invoice payments in QuickBooks Online.
Please ensure that your voices are highly valuable to us. If you have other concerns about the disappearance of your description of your items, don't hesitate to get back to this post by replying. I'll ensure to address it promptly.
