There are times when QuickBooks online is poorly configured, @KarlW_30. It could be that your browser is full of cache and cookies.
In the meantime, I suggest using a private window that doesn't store files. Browsers use cache and cookies to load web pages faster.
To open an incognito window, you can refer to these keyboard shortcuts:
- Google Chrome: Press Crtl+Shift+P
- Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
- Safari: Press Command+Shift+N
If you still have the same result, I suggest utilizing another supported browser. It can help us identify if the issue is specific to your current browser.
When you can edit your invoices after using incognito, consider returning to your regular browser and clearing its cache and cookies.
If this issue persists, I suggest contacting our support, as they have the appropriate tools to pull up your account and further help fix your invoice and automatic tax calculations.
Follow these steps:
- Go to Help.
- Select Search, then click Contact Us.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Moreover, I'd be sharing these articles to help you manage your invoices:
I'll be here if you still have questions about your invoices. Have a great day.
