Customers have not transitioned to the new invoicing experience. What the hell does that even mean? "Invoicing experience" What new age speak is that? QB is an online accounting software for businesses. It's not an experience. We want to simply use not only what's familiar to us and our clients, we want our simple looking, uncomplicated invoice layout back. The new invoice is amateurish looking, has loads of wasted space and as a result, most of my 1 page invoices on the layout are now 2 page invoices. No client wants to get a 2 page invoice. Many of us don't use the mobile app. We don't use QB payments. We don't need to update the invoice layout when creating one. The only thing that has changed about my product in the last 14 years is the price. And that only happens occasionally. I want open QB, complete an invoice and a PO and close it up in 10 minutes. Not possible with the new layout. You can rationalize how great your new layout to yourselves all you want, but that won't change the fact that it's bad.