Thank you for the quick response, secamp. I appreciate your effort and time in performing some troubleshooting procedures to resolve your issue. Let me route you in the right direction of support. 

I understand you have already contacted our support. However, you might want to give them another shot. They have the resources and tools to determine why you're experiencing this through a screen-sharing session. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how: 

1. Go to the Help icon. 
   
2. Choose the Search tab.
3. Select Contact Us.  
4. Hit the Ask about something else tab. 
   
5. Enter a brief description of the issue you encountered. 
6. Click Continue. 
7. Choose a way to connect with us:
   

• Have us call you - We'll save your spot in line and call you back.
• Chat with us - Start a conversation.

For more information, check out this article: QuickBooks Online Support.  

We appreciate you letting us know about this, secamp. Should you have more concerns about project management in QuickBooks, comment below. We're always available around the clock to support you every step of the way. Take care!