sorry to hear, I am using QB Enterprise 2023 and it's doing the same thing.  Quickbooks is a hoax.  They want our money and they don't fix the problems.  I always used the employee report to excel and never had a problem until last month.  Now I am forced to upgrade to a newer version because QB 2021 isn't supporting payroll.  QB is a rip off.  From 2010 to 2020 it's seems it works the same.  We need a different software company.