05/02/2024 Thank you Mirriam –
Based on the August 2023 issue with rendering invoices we’re not confident that QBO will resolve this in a timely manner.
For others impacted –
The “workaround” provided to us by QBO was to create a NEW invoice for each individual customer. We found that to be a very time consuming event that risked us not providing ALL of the required invoice information and proper distribution that our customers need and expect.
Try the following to cut processing time and increase accuracy:
Go to the transaction section of each account you need to invoice, select an invoice from the list and use the drop-down menu to choose DUPLICATE. Your distribution CC’s and BC’s and any specific account memos should be carried over the “new invoice”.
Please use QBO support to:
- Subscribe to the notifications for INV-103779
- Open your own ticket and have the QBO supervisor RAISE the severity level on that ticket
- Keep checking with QBO for status of the investigation and expectation of a fix – this bug was identified on 4/24/24 – as of 5/2/24 QBO appears to have only confirmed that the problem exists.
