Thanks for getting back to the thread, @HDM2.
I'll be sure to provide information and troubleshooting steps to remove the pay invoice button when you in the print invoice screen.
Let's ensure perform the basic troubleshooting steps to rectify the issue.
First, you'll want to restart your browser. Then, try opening your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it fixes the issues, go back to the regular browser and clear the cache of your normal browser. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser. It might be that your current browser has temporary issues while accessing QuickBooks sites.
If you're done with the browser troubleshooting process and the issue persists, I encourage you to contact our Technical Support Team so they can check your account setup and provide a resolution to your concern. Also, they can check if there are any reported issues about the matter and have the ability to create an investigation ticket if needed.
Here's how:
- On your company file, go to the Help menu.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can refer to this article for more details about the support schedule: QuickBooks Online Support.
I'll be leaving these articles for future reference in managing your invoices in QuickBooks:
Drop a comment below if you have further questions about managing your invoices. I'm always around here in the Community to help you.
