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Let me share additional information and help you sort the amounts of transactions of your reports.
First, if you're still unable to sort the amounts of your transaction after following the steps above, let's access your account in a new incognito or private window of your browser. This way, we can check if it's not a browser error.
After that, open and customize your reports by following the steps above. If you can successfully sort the amounts of your transactions, you can clear your browser's cache. This optimizes your browser's performance and improves your browsing experience with QuickBooks Online.
If ever your still unable to sort the amounts of your transactions, let's switch to a new browser application. From there, access your account and then customize your reports with the same steps shared by @VivienJ above.
Please let me know if you have any other questions about your reports in QuickBooks Online. I'll be always around to lend a helping hand.