I agree with you 100%.  Intuit used to be great and always tried to stay on top of the best thought process for accounting.  In the last 5 -7 years it has slowly gone downhill and we've had to find work arounds.  AND the last year and a half has been atrocious. 
While I do like the work arounds I've found, I agree that they should not be necessary and QuickBooks/Intuit should be listening to the people that have supported their business for the last 30 years.

We are also looking for an alternative (one stop shop) software but have not quite found it yet.