I understand that going back and forth can be inconvenient, @STL124. Allow me to share some insights to get past this issue.
Normally, when the PDF Attached feature is activated in your Account and Settings in your QuickBooks Online, it allows you to attach PDFs to your invoices. Let's check your settings to verify.
I'll show you how:
- Go to the Gear icon.
- Choose Account and Settings under Your Company tab.
- Select Sales.
- Make sure that in the Online Delivery section, the option for PDF attached is selected.
- Select Save. Then, Done.
Once done, let's check your previous invoice and see if any PDF attachments are present. If not, I suggest contacting our support team to this investigated.
Here's how:
- Go to the Help icon and choose the Search tab.
- Click on Contact Us below.
- Describe your concern and select Continue.
- Choose between Chat with us and Have us call you.
I've found an article that provides you with the necessary tools to create customized and professional invoices, cost estimates, and sales receipts: Customize invoices, estimates, and sales receipts in QuickBooks Online.
The comment section is always available if you have any additional questions about attachments. I'll be here to help you further. Have a great day.
