Thank you for joining the thread, Upsellexhausted. I understand that you need assistance with entering your billable expenses in QuickBooks Online (QBO) and I am here to help.
To begin, let's troubleshoot the issue. The problem may be related to your browser. I suggest opening your QBO account in a private browser, which will ignore any historical data. This will help us determine if the issue is with your browser or somewhere else.
These are the keyboard shortcuts:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
If the error is fixed after this, then the issue is likely caused by your browser. You'll want to clear your regular browser cache. Another option is to use other supported browsers.
If the issue still occurs after performing the troubleshooting, you'll want to contact our support team to have your account checked and get this behavior investigated further. Here's how to contact them:
- Log in to your QuickBooks Online account.
- Click Help (?).
- Type in "Talk to a human," then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose a way to connect with us.
Additionally, feel free to check out this article for more information on how to record billable expenses: Enter billable expenses in QuickBooks Online.
This thread is always open for more queries on billable expenses and any other QuickBooks-related matters. I'll be on the lookout for your replies. Stay safe.
