It's crucial to have your payments settled, Fox.
I know that you've already reached out to our Customer Support Team. However, you'll need to contact them again to ask for updates about the funds being held. They have the necessary tools to pull up your account in a safe space while investigating the cause of your issue. You can get in touch with them through QuickBooks Online (QBO). They're available weekdays from 6 AM to 6 PM PT. Here's how:
- Sign in to your QBO account.
- Go to Help and click Contact Us.
- Enter your concern, then select Let's talk.
- Choose to Start a chat with a support expert.
Moreover, here's an article on how QB Payments deposits work in QBO: Common questions about payments deposits in QuickBooks Online.
This thread's still open. You can add your other queries below about managing your payments in QBO, and I'll get back to assist you.
