Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Thanks for joining the thread, @J_Jan.
I know the importance of having the option to attach a PDF when sending invoices. Therefore, let me share some steps to rectify the issue.
To start, ensure that the PDF Attached feature is activated in your Account and Settings. This way, your PDF attachments will be included when emailing your invoice. Let me show you how:
- Click the Gear icon.
- Select Account and settings under Your Company.
- Click Sales. Within the Online delivery section, make sure the PDF Attached is ticked.
- Select Save. Then, Done.
If the issue persists, I suggest opening your QuickBooks account in a private window. This will help us check for the possibility of a webpage issue and fix it. Use these keyboard shortcuts keys to access this mode:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online. Moreover, you can use another supported browser as an alternative.
For additional reference in managing your sales form, you can check the articles below for an additional guide:
- Add, customize, or remove logos on sales forms
- Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'm always here to assist you if you have any further questions or concerns about the PDF attachments on invoices. Just leave a reply to the thread. Have a good one.