This is also an issue for me, I have gone through and double checked the information I have entered into the contact portion of the customers profile and continued to have the same issue. My customers invoices are all recurring invoices (we are a subscription based company) so I had to spend almost 3 full days going through each and every invoice and making corrections there as well because what I updated in the customers profile did not update the recurring invoices in the system. Beyond frustrating. Contacted support and after wasting time, being disconnected by agents who clearly have no idea what they are doing, attempting to contact someone who can actually give me a straight answer, or even one who is honest enough to say "our system is flawed" is an impossible feat. It is becoming increasingly difficult to find resolution to these types of issues. I have been using QBO for over 10 years, have been a QBO Certified Advisor....so I know what my issue is and I know when I am talking to someone who is knowledgeable and have yet to be surprised with the customer service/resolutions provided. I have urged my company to switch systems but have not had success.