Hello there, atozlandscaping.

I know how complicated it is, and I want to make sure that we have the right solution for you regarding your concern.

I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information. They'll be able to further assist with determining the details of the transaction and why it is the money, was taken out of your account.

Please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Understanding Payment Holds and Find out when QuickBooks Payments deposits customer payments.

Don't hesitate to post again here in the QuickBooks Community if you have additional questions. I'll be right here to help. Have a great day!