Hello MrsMeusy,
Thank you for joining this thread here in the Community. Allow me to step in and provide information about the invoice templates in QuickBooks Online.
I've checked here in the system and the issue regarding the templates when making invoices are still ongoing. I want to make sure you'll receive updates via Email concerning the progress.
That said, I recommend reaching out to one of our Support Specialists. You can provide them the investigation number INV-0466 to be able to add you on the list of affected users.
Here's how you can reach them:
- Click the Help option.
- Select Contact us.
- Enter the necessary information.
- Choose a way to connect.
For future reference in case you need the steps on how to reach Support, you can bookmark this article:
Contact the QuickBooks Online Customer Support team.
Please feel free to get in touch with me here for any additional assistance you need with the custom templates. The Community always has your back.
