Hello there, @mary46.

Thank you for getting back to us. Since you still have the same issue, I recommend contacting our Customer Care team. This way, they will be able to assist you in real-time. You can also request a screen-sharing session so they can further check the settings in your account.

Here's how:

1. Open QuickBooks and go to Help.
2. Select QuickBooks Desktop Help/ Contact Us.
3. Hit Contact Us. Then, give a brief description of your issue.
4. Click Continue and sign in to your Intuit account. Tap Continue and then Continue with my account. 
5. We'll email you a single-use code. Enter your code and hit Continue.
6. Choose either Chat with us or Have us call you.

Here are some articles you can read to help you manage payments in QuickBooks Desktop:

• Receive and process payments.
• Get started with customer transaction workflows.

Don't hesitate to click the Reply button below if you have questions about managing payments in QuickBooks Desktop. I'm always here to help. Have a great day.