I'm glad to hear that my peer, Irene R, has helped you clarify things in managing credit memos in QuickBooks Online (QBO), @DBJ-CA. Rest assured that we're diligent and eager to help everyone with concerns posted to the Community.
On the other hand, you can surely add your queries about bank reconciliation to this forum, or add another post to the previous one you have already entered. Either way will work and will be responded to by us.
In cases where you encounter any issues in reconciling your account, managing your opening balances, or bank statements don't match at the end of a reconciliation, you can take a look at these articles for available fixes:
Please don't hesitate to tag us here to ensure your concerns with reconciliation will be addressed accordingly. Stay safe!
